These are important terms and conditions relating to the training courses we offer. The terms and conditions covers the rules around cancellation, and refund process. It is important that you are familiar with these terms and conditions which are automatically accepted when you book a course on our website.
Should you need clarity of the terms and conditions, such clarity can be sought before booking the course and calling our office.
We normally require full payment to be made before the course is presented. We will consider waiving this condition once a good business relationship has been established, and might then also consider discounts for early payments of courses.
We use our best efforts to avoid re-scheduling a course. We will endeavour to adhere to published schedules on our website. However, schedules are subject to change, at any time and we shall not be liable in any way whatsoever for any loss incurred as a result of such change.
At any time after a booking has been made we may change our schedule and/or cancel, terminate, postpone, reschedule the course where we reasonably consider this to be justified by circumstances beyond our control or an uncontrollable event or for commecial reasons.
In the event of such course cancellation or changes to the schedule less than 4(four) weeks before the course scheduled start date, the delegate may elect, either to:
After payment has been made and a booking confirmation has been received the purchase of the course is deemed final. Delegates have a right to cancel the booking at any time, subject to the following admistration fees levied in accordance with Section 17(3)(B) of the Consumer Protection Act 68 of 2008:
Should you not be satisfied with the quality of the training or the delivery, we will gladly refund you 100% of the course fees subject to the following :